Privacy is important to M-Elec

Updated May 2019

1 This policy

This privacy policy applies to the management of your personal information (“PI”) by or on behalf of M-Elec Pty Ltd (“we, us, our”). We have created this privacy policy in order to demonstrate our commitment to the Privacy Act 1988 and the Australian Privacy Principles (together, the “Australian Privacy Law”).

2 What PI do we collect?

We collect and hold PI such as your name, phone number, email and address. If you’re an electrician and sign up for one of our training courses, we may also collect your license number. From time to time, we also conduct surveys and may collect additional information (such as your shopping habits, opinions etc).

3 How we collect your PI

We collect your PI as part of us offering or providing our products or services and other activities (such as conducting surveys about your views and experiences). This includes when you provide your PI via our website, during phone calls, when placing orders or making general enquiries.

Generally, we collect your PI directly from you but may also collect your PI from other people or organisations if you have given consent for them to do so.

4 Why do we need your PI?

We need your PI to provide you with our products and/or services which includes: informing you (including by direct marketing) about our products and/or services, conducting surveys about your views and experiences, creating and updating our database(s), ensuring compliance with our contractual and other legal obligations to you, and administering our relationship with you by completing your orders and responding to your enquiries (Main Purposes). If you do not provide us with your PI we may not be able to carry out some or all of the Main Purposes.

5 How do we use your PI?

By submitting your PI to us, you consent to us using your PI for the Main Purposes or any purpose that could be reasonably expected at the time your PI was collected and this might include providing you with or improving our products or services, sending you direct marketing about our products or services, managing our relationship with you, conducting promotions in which you may participate, monitoring how you interact with us on our website or other contact points, helping you to complete an activity that you have chosen to undertake; or doing some other act that we are required or authorised to do by law.

We may also use your PI:

  1. For any purpose disclosed to you in an information collection statement at the point where we collect your PI; or
  2. For a purpose related to one of the Main Purposes.

6 Can you remain anonymous or use a pseudonym?

We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Law).
In some instances, if you do not provide us with certain PI we may not be able to provide you with the relevant product, service or information. This may have an effect on whether we can continue to provide our products and services to you or allow you to participate in our promotions.

7 What disclosures will we make?

Generally speaking, we will disclose your PI for the Main Purposes (as defined above). We may also disclose your PI in other ways with your consent or as required by law (including the Australian Privacy Law). We are unlikely to disclose your PI to any person or entity outside of Australia but will inform you if and when this is necessary.

8 Is your PI confidential and secure?

We take all reasonable steps to keep the PI we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold PI in both hard copy and electronic forms in secure systems accessible only to authorised personnel.

9 Do we use “cookies”?

When you visit our website(s), the server may attach a “cookie” to your computer’s memory. A “cookie” assists us to store information about the location of visitors to our website and their viewing preferences. This information is generally not linked to your identity. We may use knowledge of your user experience to better understand what products or services may be of interest to you and to collect statistical information.

10 Using other sites

This site may contain links to other websites. Unless the other website is one of our sites, we are not responsible for the privacy practices of the owners of those websites. We recommend that you read the privacy policy of any website that asks you to provide your PI.

11 Contacting us about privacy

You can access your PI subject to certain limitations under the Australian Privacy Law. If you would like to access or change your details please contact us using the details set out below. In most cases, a summary of your PI is available free of charge.

We encourage you to contact us to update your PI to ensure it is accurate, current and complete. We will take reasonable steps to process your request.

To protect all PI held by us, we may require you to confirm your identity before access to your PI is granted. If necessary, reasonable costs may be charged to you in accessing your PI, subject always to the Australian Privacy Law.

If you have any concerns regarding our use of your PI, or if you believe that we have breached one of the Australian Privacy Principles, please contact us using the details below. We will review all queries and complaints received and respond to each query/complaint upon due consideration (which may require further information to be provided).

M-Elec contact details:
3/29 Premier Circuit, Warana 4575 Sunshine Coast, Qld
P:1300 222 445