M-Elec Return Policy

Updated Oct 2020

M-Elec are proud of our products and guarantees our quality and design. We have outlined our policies and product claim process below.

Please also read our warranty disclaimer for further information

1. Defective Product(s) If a customer receives defective product(s), M-Elec will replace the same item at no cost to the customer:

  • Client to advise M-Elec by email (orders@melec.com.au) of return for credit (RFC) with the following details:
    • Store name & contact
    • Date of goods delivered to store
    • Original P/O number and RFC number
    • Products that are faulty (codes & quantity required)
    • Brief description of fault with the product(s)
  • If the product(s) are not required to be replaced and credit only
    • M-Elec will organise the goods to be returned to head office
    • Goods to be tested by M-Elec for fault and credit processed once confirmed faulty. If goods are not faulty they remain the property of the client and returned to the client.
  • If the product(s) are required to be replaced
    • Client to issue a P/O for the goods to be replaced so M-Elec can release replacement stock.
    • M-Elec will organise the faulty goods to be returned to head office
    • Goods to be tested by M-Elec for fault and credit processed once confirmed faulty. If goods are not faulty they remain the property of the client & returned to the client.

2. Products Incorrectly Ordered By Client:

  • Client to advise M-Elec by email (orders@melec.com.au) of RFC with the following details:
    • Store name & contact
    • Date of goods delivered to store
    • Original P/O number and RFC number
    • Products ordered incorrectly to be returned (codes & quantity required)
  • A Goods Return Authority (GRA) will be sent to the store giving approval for the return. Goods to be returned within 10 working days. Client to issue a replacement P/O to the value of the claim.
  • Client to organise for the goods to be returned to M-Elec & advise of con note. Goods must be in first grade re-saleable condition (cannot have been used). Goods not in first grade re-saleable condition remain the property of the client & returned to the client.
  • Goods to be re-entered into M-Elec stock and a credit will be processed.

3. Orders Incorrectly Supplied By M-Elec:

  • Client to advise M-Elec by email (orders@melec.com.au) of RFC with the following details:
    • Store name & contact
    • Date of goods delivered to store
    • Original P/O number and RFC number
    • Products supplied incorrectly to be returned (codes & quantity required)
  • M-Elec to organise correct goods to be sent and incorrect goods to be returned within 24 hours of being notified. P/O is not required from the client however M-Elec will raise an order to release goods from stock and raise a credit on the same day.

4. Stock Cleanse of Product:

  • Please note the following conditions to be able to cleanse stock
    • Goods must have been purchased within 12 months of request.
    • An order must be placed to the same value of the goods to be returned within 5 business days of the date the RFC is raised
    • Goods must be in existing catalogue.
    • Customised products (MTO), non-stocked lines or goods that have been modified cannot be returned/cleansed.
    • Goods that are not returned in first grade re-saleable condition (cannot have been used) cannot be returned/rotated.
  • Client to advise M-Elec by email (orders@melec.com.au) of RFC with the following details:
    • Store name & contact
    • Date of goods delivered to store
    • Original P/O number and RFC number
    • Products to be returned (codes & quantity required)
  • A Good Return Authority (GRA) will be sent to the store giving approval for the return. Client to issue a P/O to the value of the claim
  • Client to organise the goods to be returned to M-Elec within 10 working days & advise of con note. Goods must be in first grade re-saleable condition (cannot have been used). Goods not in first grade re-saleable condition remain the property of the client & returned to the client.
  • Goods will be re-entered into M-Elec stock and credit processed less any applicable charges. Note: credit cannot be processed until goods have been received back and checked.

5. Goods Received Damaged In Transit (pictures must be supplied on receipt of damaged goods): Please note that if P.O.D is signed for the goods the claim cannot be accepted.

  • Client to advise M-Elec by email (orders@melec.com.au) within 2 working days of receiving goods with the following details:
    • Store name & contact
    • Date of damaged goods delivered to store
    • Original P/O number and RFC number
    • Products that are damaged (codes & quantity required)
  • M-Elec to organise replacement goods to be sent and damaged goods to be returned/disposed of within 24 hours of being notified. P/O is not required from the client however M-Elec will raise an order to release goods from stock and raise a credit on the same day.

6. Goods Lost in Transit (confirmation required by the Courier Company)

Please note that if P.O.D is signed for the goods the claim cannot be accepted.

  • Client to advise M-Elec by email (orders@melec.com.au) of RFC with the following details:
    • Store name & contact
    • Date of goods missing from order (or invoice received)
    • Original P/O number
    • Products to are missing (codes & quantity required)
  •  After confirmation from the Courier Company M-Elec to organise missing goods to be sent within 24 hours of being notified. P/O is not required from the client however M-Elec will raise an order to release goods from stock and raise a credit on the same day.

Important Notes To The Return Policy

In all instances goods being returned must be in the original packaging and in re-saleable condition, if not the claim will be rejected, and the goods will be returned to the branch at the clients cost. Goods must have a copy of the GRA attached with returning product details.

  • Customer must obtain a Goods Return Authority (GRA) from M-Elec before an item can be returned. Please email our M-Elec (orders@melec.com.au) and provide a clear explanation for such a request. An GRA will be issued within 24 hours. Goods to be returned from the client must be received within 10 working days of GRA being issued otherwise the GRA will be cancelled.
  • When returning goods, please attach a copy of the GRA on all the returning boxes. If goods are returned without an GRA number M-Elec may refuse to accept the return.
  • If an item is returned with missing parts, M-Elec may refuse to accept the return.
  • Please note that if goods are returned without insurance coverage and the items are damaged during the return shipping, M-Elec reserve the right to charge for the broken parts/items. It is the clients’ responsibility to file an insurance claim with the carrier.

No returns will be accepted for the following conditions:

  • Returning items without prior GRA approval
  • Products that have been used or modified
  • Manufacturer customised products or modified products
  • Clearance or Special priced products
  • Discontinued products

All goods must be returned to the M-Elec Service Centre:
31 Premier Circuit, Warana 4575 Sunshine Coast, Qld

M-Elec contact details:
P:1300 222 445
E: orders@melec.com.au