Warranty Disclaimer

Current as of 01 May 2019

M-Elec transformers/drivers

M-Elec provides a warranty against defects of M-Elec transformers/drivers on the following terms and conditions. Please refer to M-Elec website for information on the warranty period of each product.

  • The transformer must be properly installed by a qualified electrician and in accordance with our installation guidelines and any relevant codes and standards.
  • The warranty does not apply to M-Elec transformers that fail as a result of neglect, mistake, misuse, alteration, exposure to the elements, or that is improperly installed and implemented. This includes but is not limited to: improper wiring, installation under improper and non-approved operating environments such as temperature, humidity, corrosion or voltage conditions; improper installation using components that are not approved or are not M-Elec manufactured products or if the plug is cut in any way from the transformer.
  • It is the responsibility of the purchaser to obtain all necessary approvals and to understand the products intended use and all relevant instructions, recommendations, and guidelines for the proper installation and use of any M-Elec Transformer product and related ‘manufactured products’ used in conjunction with same.
  • M-Elec is not liable for the accuracy and completeness of any statements, technical information and recommendations in any form of product literature or instructions are not guaranteed, and are not part of this warranty, and does not in any way constitute a warranty. The purchaser is solely responsible for determining the suitability of the M-Elec transformers for installation and full implementation must determine potential applications and installations independently.
  • To make a claim on this warranty, you must do so within 14 days from the day of receipt (from the place of purchase) please read our returns policy for further information and deliver the transformer to M-Elec (at your cost) at the address given below. We will assess the warranty claim, and if we grant the warranty claim, we will replace the product or refund your money, at our election.
  • M-Elec is not responsible or liable for any injuries, damages, or death caused by the use, misuse or failure of products purchased from us.
  • This warranty is in addition to any other rights the consumer may have under the Australian Consumer Law.

M-Elec LED products – other

Please refer to M-Elec website (melec.com.au) for information on the warranty period of each product. Each of our LED product warranties is separate and subject to the following terms and conditions:

  • M-Elec products must be properly installed by a qualified electrician and in accordance with any relevant guidelines, codes, and standards. This includes wiring and connection to proper approved components and product working environments.
  • This warranty is void and does not apply to products that fail as a result of neglect, mistake misuse, alteration, or that is improperly installed and implemented. This includes but is not limited to: improper wiring, installation under improper and non-approved operating environments such as temperature, humidity, corrosion or voltage conditions; improper installation using components that are not approved or are not M-Elec manufactured products.
  • It is the responsibility of the purchaser to obtain all necessary approvals and to understand the products intended use and all relevant instructions, recommendations, and guidelines for the proper installation and use of any M-Elec products and related ‘manufactured products’ used in conjunction with same.
  • M-Elec is not liable for the accuracy and completeness of any statements, technical information and recommendations in any form of product literature or instructions are not guaranteed, and are not part of this warranty, and does not in any way constitute a warranty. The purchaser is solely responsible for determining the suitability of the M-Elec LED products for installation and full implementation must determine potential applications and installations independently.
  • The LED product warranties do not cover LEDs that continue to light, but exhibit varying/differing forward voltage drops, light output, or colour/wavelength.
  • Warranty is void if LEDs are cut in any way (outside of LED strip instructions) or damaged by neglect.
  • Warranty is void if products have been altered, opened/modified in any way that is outside the bounds of normal electrical work. Please note: This does not include removing or hard wiring downlight drivers or the hard wiring of flex on an M-Elec flood light)
  • To make a claim on any of M-Elec’s products, you must do so within 14 days from the day of receipt (from a place of purchase) please read our returns policy for further information and deliver the transformer to M-Elec (at your cost) to Head Office. M-Elec will assess the warranty claim by conducting electrical tests, making sure the contacts still exist on the LED and visual and microscopic inspection to make sure there is no visible physical damage such as a melted or broken lens. If M-Elec grants the warranty claim, we will replace the product or refund your money, at our election.
  • M-Elec is not responsible or liable for any injuries, damages, or death caused by the use, misuse or failure of products purchased from us.
  • This warranty is in addition to any other rights the consumer may have under the Australian Consumer Law.
  • The warranty on batteries will differ from that of the fitting to which it is attached.

Missing contacts are the leading cause of LED failure.
Normally this is caused by driving the LED beyond its maximum published specifications, and we can tell by visual and microscopic inspections, and electrical tests, whether a led has suffered a catastrophic current overload, or whether someone applied too much pressure when repositioning or removing the LED. If the LED has no visible damage we will send it to the manufacturer for testing. The manufacturer will determine if it is covered under the warranty. If it is determined that the LED was defective when shipped, we will replace the LED(s) at no charge (postage paid).

To the fullest extent permitted by law, no warranties other than those described above are given in respect of M-Elec products. M-Elec’s liability is limited, to the fullest extent permitted by law, to the refund or replacement of the M-Elec products. We expressly do not warrant that an M-Elec product will last any particular length of time nor guarantee is made as to fitness to a particular application, since we have no control of the electrical supply or circuits you are using to drive the LEDs.

M-Elec goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

ALL RETURNS MUST BE RETURNED TO M-ELEC HEAD OFFICE – 3/29 Premier Circuit , Warana Qld 4575

Download the Warranty Disclaimer 2019