In these Terms & Conditions the following definitions apply: ‘Authorised Service Agent’ means such person engaged for the purpose of attending the address registered under the OSW to repair or replace a faulty Product. ‘Homeowner’ means the owner of the property in which the Product is installed. ‘Major Failure’ has the definition given to it in the Australian Consumer Law. ‘OSW’ means this On-Site Warranty. ‘M-WORLD’ means an electrician which has been registered as an M-WORLD member with M-Elec. ‘M-WORLD Warranty Period’ means the warranty period applicable to Products installed by an M-WORLD. ‘Product’ means products supplied by M-Elec but not including project products or non-branded products unless otherwise agreed in writing. ‘Registration Fee’ means such fee payable by the M-WORLD for the On-Site Warranty as determined from time to time by M-Elec in its discretion.
Customer Service operates between 7.30AM to 4:30 PM EST Monday to Friday
Toll-Free Customer Service Hotline: 1300 222 445
Customer Service Fax: 07 5437 05721