M-Elec On-Line Return Policy – Effective May 2020

M-Elec are proud of our products and guarantee our quality and design. We have outlined our policies and product claim process below.

Please also read our warranty/disclaimer for further information

1. Defective Product(s)
If a client receives a defective product(s), M-Elec will replace the same/similar item at no cost to the client or refund the client:

  • Client to lodge a claim by sending an email to: orders@melec.com.au and including the following details:
    • Date of goods delivered to client
    • Original invoice number
    • Products that are faulty (product code(s) & quantity required)
    • Description of fault with the product(s)
    • Specify replacement or refund option

2. Products Incorrectly Ordered By Client:

  • Client to lodge a claim by sending an email to: orders@melec.com.au and including the following details:
    • Date of goods delivered to client
    • Original invoice number
    • Products ordered incorrectly to be returned (codes & quantity required)
  • A Goods Return Authority (GRA) will be sent to the client giving approval for the return. Goods to be returned within 5 working days. The cost of the return will be at the clients’ expense.
  • Client to organise for the goods to be returned to M-Elec & advise of con note by sending the booking confirmation/information to orders@melec.com.au. Goods must be in first grade re-saleable condition (cannot have been used). Goods not in first grade re-saleable condition remain the property of the client & will be returned to the client.
  • The claim will be processed within 48 hours of the receipt of goods. If the goods are found to be in original re-sellable conditions, the client will receive a refund in the account used for the Online purchase.

3. Orders Incorrectly Supplied By M-Elec:

  • Client to lodge a by sending an email to: orders@melec.com.au and including the following details:
    • Date of goods delivered to client
    • Original invoice number
    • Products supplied incorrectly to be returned (codes & quantity required)
  • M-Elec to organise correct goods to be sent and incorrect goods to be returned within 72 hours of being notified. The cost of the return and re-supply will be at M-Elec’s expense.

4. Goods Received Damaged In Transit (pictures must be supplied on receipt of damaged goods):
Please note that if P.O.D is signed for the goods the claim cannot be accepted.

  • Client to a lodge claim by sending an email to: orders@melec.com.au within 2 working days of rejecting the goods and including the following details
    • Date damaged goods rejected by client
    • Original invoice number
    • Products that are damaged (codes & quantity required)
  • M-Elec to organise replacement goods to be sent within 24 hours of being notified. The cost of the re-supply will be at M-Elec’s expense.

5. Goods Lost in Transit (confirmation required by the Courier Company)
Please note that if P.O.D is signed for the goods the claim cannot be accepted.

  • Client to advise M-Elec by email (orders@melec.com.au) with the following details:
    • Date of goods missing from order (or invoice received)
    • Original invoice number
    • Products which missing (codes & quantity required)
  • After confirmation from the Courier Company M-Elec to organise missing goods to be sent within 24 hours of being notified. The cost of the re-supply will be at M-Elec’s Expense.

Important Notes To The Return Policy

In all instances goods being returned must be in the original packaging and in a re-saleable condition, if not the claim will be rejected, and the goods will be returned to the client at the clients cost. Goods must have a copy of the GRA attached with returning product details.

  • Client must obtain a Goods Return Authority (GRA) from M-Elec before an item can be returned. A GRA will be issued within 48 hours of the claim request. Goods to be returned from the client must be received within 10 working days of GRA being issued otherwise the GRA will be cancelled.
  • When returning goods, please attach a copy of the GRA on all the returning boxes. If goods are returned without an GRA number M-Elec will refuse to accept the return.
  • If an item is returned with missing parts, M-Elec may refuse to accept the return.
  • Please note that if goods are returned without insurance coverage and the items are damaged during the return shipping, M-Elec reserve the right to charge for the broken parts/items. It is the clients’ responsibility to file an insurance claim with the carrier.

No returns will be accepted for the following conditions:

  • Returning items without prior GRA approval
  • Products that have been used or modified
  • Manufacturer customised products or modified products
  • Clearance or Special priced products
  • Discontinued products

All goods must be returned to:

M-Elec C/O McPhee Distribution
77 Logistic Place, LARAPINTA QLD 4110

M-Elec contact details:

3/29 Premier Circuit WARANA QLD 4575
Ph: 1300 222 445
Fax: 07 5437 0572
orders@melec.com.au